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Navien products are backed by a limited warranty that covers labor, parts and the heat exchanger. For more details, select a product using the menu above, call 1-800-519-8794 for customer service, or start a live chat.
Navien NPF Series Hydro-furnace
Limited Lifetime Warranty (restrictions apply)
Effective
Navien products come with a limited warranty covering labor, parts and the combustion heat exchanger. The following warranty periods begin from the date of original installation. The date of original installation must be provided to Navien, and upon request, proof of the original installation date must also be provided to Navien. When the product is installed in new construction, the commencement date shall be dated upon which the end-user takes title to the property.
If the product is registered online within sixty (60) days of the Commencement Date, the base limited warranty term shall be extended from “Non-Registered4” to “Registered3” terms in the table that follows. Any Product not properly registered online within sixty (60) days of the Commencement Date shall be subject to the “Non-Registered4” base limited warranty. To register the unit online, go to: https://www.navieninc.com/register to register the unit and to receive an email confirmation for your records.
This Warranty runs from date of installation and extends to the original purchaser, with limited transferability to subsequent owners, but only while the Product remains at the site of the original installation.
What is Covered?
Subject to the foregoing terms, Navien’s only responsibility and the Purchaser’s only remedy under this limited warranty, Company will furnish a replacement part for installation by qualified HVAC service provider, without charge for the part only, to replace any Product part that fails due to a manufacturing defect under normal use and maintenance. The Purchaser must pay for any and all shipping and handling charges and other costs of warranty service for the replacement part. Navien will repair or replace the covered Product or any Part1 or component, if it is available, that is defective in materials or workmanship for a period of up to ten (10) years in regard to parts and up to a limited lifetime warranty in regard to the Combustion heatexchanger. Otherwise, if the Product part is not available, Navien will, at its option, a) provide a free suitable part or b) provide a credit in the amount of the then factory selling price for a new suitable substitute part to be used by the Purchaser towards the retail purchase price of a new Navien product. Any new Product purchase shall be at Purchaser’s sole cost and expense including, but not limited to, all shipping, removal, and installation costs and expenses. Navien will pay labor charges for the repair subject to Navien’s prior written approval and in accordance with Navien’s schedule of approved labor allowances for a period of one (1) year from the date of installation for the original owner only. All repair parts must be genuine Navien parts unless otherwise authorized by Navien. All repairs and replacements must be performed by an individual or servicing company that is qualified to do the type of repair.
During the applicable warranty period, replacement of the Product or components must be approved by Navien. Navien does not authorize any person or company to assume any obligation or liability in connection with approving replacement of the Product or its components on behalf of Navien. The replacement component or product will be warranted only for the unexpired portion of the applicable warranty period for the original component or Product.
Warranty rights will not be diminished for residents of any jurisdiction, such as California and Quebec, that prohibit warranty benefits conditioned on registration.
Transfer of Warranty to Subsequent Owners
When ownership is transferred to a subsequent owner, warranties are reduced to the “Non-Registered4” terms in the table below.
NPF700- Coverage Table for Labor and Parts Only
| Product | Labor | Parts | Heat Exchanger | |
|---|---|---|---|---|
Residential* | Standard1 or Controlled Recirculation2 | 1 Year | 5 Years | 15 Years |
Uncontrolled Recirculation3 | 1 Year | 3 Years | 5 Years | |
Commercial or Combi4 | Standard1 or Controlled Recirculation2 | 1 Year | 5 Years | 5 Years |
Standard or Controlled Recirculation3 | 1 Year | 3 Years | 3 Years | |
Residential*
Standard1 or Controlled Recirculation2
Residential*
Standard1 or Controlled Recirculation2
Labor - 1 Year
Parts - 5 Years
Heat Exchanger - 15 Years
Uncontrolled Recirculation3
Uncontrolled Recirculation3
Labor - 1 Year
Parts - 3 Years
Heat Exchanger - 5 Years
Commercial or Combi4
Standard1 or Controlled Recirculation2
Commercial or Combi4
Standard1 or Controlled Recirculation2
Labor - 1 Year
Parts - 5 Years
Heat Exchanger - 5 Years
Standard or Controlled Recirculation3
Standard or Controlled Recirculation3
Labor - 1 Year
Parts - 3 Years
Heat Exchanger - 3 Years
Definitions:
Parts1 – refers to all internal functional components of the unit, except for the
Combustion Heat Exchanger
Residential2 – Refers to a Single-Family, residential application.
Registered3 – Refers to coverages for units registered within 60 days of the
Commencement date.
Non-Registered4 – Refers to coverages for units registered 61 days or more after the
Commencement Date
How do I get service?
You must contact the original installer of your Product. Your installer will need to contact Navien to report the issue. If the original installer cannot be identified or you no longer choose to use that service provider, you may choose any service provider who is qualified to complete the necessary repair. Your service provider will need to contact Navien’s Technical Support team at 800-519-8794 or an authorized Navien distributor prior to commencing any warranty service.
The installer and/or service provider must comply with Navien’s warranty service and return policy procedures as available on Navien’s website.
Proof of the date of installation must be provided to Navien. At Navien’s request, the defective Product or part must be returned to Navien. When the Product is installed in new construction, the date of installation shall be established as the date upon which the end-user takes title to the property. If proof of the installation date is unavailable, then six months after the unit’s manufacture date will be used.
What is not covered?
Navien's Limited Warranty shall be void in the event of an occurrence of any of the following:
-
Improper installation, including but not limited to, installation in violation of applicable rules, laws or building codes, inadequate water quality, condensate damage, improper venting, incorrect gas type, water pressure, absence of a drain pan, improper conversion from Natural Gas source to Propane, improper conversion from Propane source to Natural Gas, reinstallation at another location, etc.
- Failure to install the unit by a qualified HVAC installer.
-
Accident, abuse or misuse including but not limited to installation for non-recommended uses, failure to follow or comply with the User's Operational Manual, etc.
-
Improper maintenance including but not limited to, scale buildup, vent blockage, failure to maintain, etc.
-
Modification, alteration, addition of non-approved components, or misapplication of the Product in any manner.
-
Any damage caused by local adverse conditions including but not limited to water quality, hard water deposits, lime or mineral build-up, operating in corrosive atmospheric elements, alterations in smell or taste of water that have an adverse reaction on the unit, etc.
-
Damage or problems caused by gas flow issues, electrical surges, flooding, fire, freezing, abnormal external temperature, force majeure, riot, act of war, or any acts of God.
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Performance problems caused by improper sizing of the boiler, the gas supply line, the venting connection, combustion air openings, electric service voltage, wiring, fusing or any other components, parts or specifications.
-
Vibration and noise unless caused by a defect in materials or workmanship. Any other causes other than defects in materials or workmanship.
-
Operating the Product at water temperatures outside the factory calibrated temperature limits and/or exceeding the maximum setting of the high limit control.
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Subjecting the heat exchanger to pressures or firing rates greater or lesser than those shown on the rating plate or removal of or alteration to the rating plate.
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Installation at any location outside the United States or Canada.
-
Improper conversion from natural gas to liquid propane gas or liquid propane gas to natural gas or attempt to operate with a type of gas not specified for the boiler.
-
Accidental or intentional damage.
-
Failure to perform normal maintenance as described in the Installation and Operation manual, such as cleaning of the coils, filter cleaning and/or replacement, and lubrication.
- Parts or accessories not supplied or designated by the manufacturer.
-
Any damage, or the need for any repairs, caused by frozen or broken water pipes, water damage, moisture intrusion, mold or other biological growth.
- Changes in the appearance of the unit that do not affect its performance.
- Replacement of fuses and replacement or resetting of circuit breakers.
It does NOT cover cabinets, cabinet pieces, unit accessories, gaskets, wiring, fuses and consumable items or components that should be replaced as part of a regular maintenance program, such as lubricants and air filters.
There is no warranty on any Product purchased through the internet or from any installer that obtained the Product from a supplier or distributor not authorized by Navien.
Warranty limitations
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTY HEREIN AND FURTHER NAVIEN SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES THAT MAY ARISE, INCLUDING LOST PROFITS, DAMAGE TO A PERSON OR PROPERTY, LOSS OF USE, INCONVENIENCE, OR LIABILITY ARISING FROM IMPROPER INSTALLATION, SERVICE OR USE OF THE PRODUCT. ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARISING UNDER STATE LAW ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE PROVIDED BY THIS WARRANTY, UNLESS THE PERIOD PROVIDED BY STATE LAW IS LESS.
No one is authorized to make any other warranties on behalf of Navien. Some states do not allow the exclusion or limitation of incidental or consequential damages, or how long an implied warranty lasts, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state.